We take care of the quality of every product we offer. If the product you received is defective or doesn't match your order, file a complaint. We are responsible for any lack of conformity of the product with the agreement that becomes apparent within 2 years of delivery. The quickest way to file a complaint is in our system.
Important! Please don't send the product back before you hear from us. Photos are often enough, and if we need the product, we'll send you a shipping label.
FILE A COMPLAINT IN THE SYSTEM
You will need the e-mail address you used when placing the order.
What is a complaint?
A complaint is a report that a product doesn't conform with the agreement – for example, in the case of a manufacturing defect, damage during transport or receiving the wrong item. As part of a complaint, you can request repair or replacement of the product. If repair or replacement isn't possible or the defect is significant, you can request a price reduction or withdraw from the agreement.
How do I file a complaint? – step by step
1 |
Go to the system – returns.xeper.io/login and log in with the e-mail address you used when placing the order. |
2 |
Select the order and choose the product you're filing a complaint about. |
3 |
Describe the problem – state the type of defect and when you noticed it, and attach clear photos from several angles. The more details you give, the faster we can process your request. |
4 |
Wait for our decision – we'll review your request and let you know the next steps by e-mail. |
5 |
Send the product back if we ask you to – using the label from the system. |
What happens after I file a complaint?
We'll respond to your complaint within 14 days of receiving it, regardless of how you submitted it. If the complaint is accepted, we'll offer – depending on the situation – repair or replacement of the product, or, if that isn't possible, a price reduction or a refund. We cover the cost of sending back a product whose complaint has been accepted.
Other ways to file a complaint
You can also file a complaint by e-mail to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” (attach a description of the defect and photos) or in writing to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk.
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– What should I do if my order arrived incomplete?
– What should I do if my parcel hasn't arrived?
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