If your parcel arrived damaged, let us know – regardless of the carrier (DPD, InPost). You do not need to file a claim with the carrier. We will sort it out with them ourselves.
On delivery
If you can see damage on the outside, draw up a damage report with the courier and take photos of the parcel. The report makes things easier, but it is not a condition of the complaint. Please also report any damage you notice after opening the parcel – as soon as possible.
How do I report it?
The fastest way is through our returns and complaints system. You can also write to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” or send a letter to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk.
In your report, give your order number, describe the damage and attach photos of the parcel and its contents. Also let us know whether the parcel was sealed with tape other than ours (e.g. DPD tape).
What happens next?
We will reply within 14 days. Please do not send the product back before you hear from us – photos are often enough. We cover the cost of shipping for the complaint both ways. More: How do I submit a complaint?
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