If, after receiving your parcel, you find that part of the order is missing or the parcel is incomplete, report it as soon as possible – this makes it easier to sort it out with the warehouse and the carrier. You can submit a complaint for 2 years from delivery.
How do I report missing products?
The fastest way is through our returns and complaints system. You can also write to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” or send a letter to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk. In your report, include:
- Your personal details or order number,
- A detailed description of the problem (e.g. which products are missing or what the discrepancies are),
- The exact names of the missing products (name, product code),
- Photos of the parcel, especially of the opened parcel and its contents, which will help us verify your report.
- Your message must include information on whether the parcel was damaged and/or sealed with tape other than tape bearing our name (e.g. DPD tape).
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