What should I do if my product arrived damaged?

We make every effort to ensure our products are carefully packed and arrive in perfect condition. However, if you notice any damage, please report a claim as soon as possible.

How to report a damaged product?

The claim must be submitted within 3 days of receiving the parcel by sending an email to: info@skandynawskieuchwyty.pl

What should the claim include?

To help us process your claim as quickly as possible, please include the following in your message:

• Photos of the damaged products – this helps us assess the extent of the damage.
• Photos of the packaging – especially any visible damage to the box.
• Information about the sealing tape – please check whether the parcel was sealed with tape other than ours (e.g., DPD-branded tape instead of our logo tape).

Once we receive your message, we will review the claim and inform you about the next steps.