What to do if the package arrives damaged?

If your parcel has not arrived, let us know – regardless of the carrier (DPD, InPost). You do not need to file a claim with the carrier. We will sort it out with them ourselves.

First, check the shipment status – you will find the tracking link in the dispatch e-mail. More: How do I check the shipping status of my order?

How do I report a missing parcel?

If the status shows the parcel as delivered but you do not have it, or the shipment status has not changed for several days, write to info@skandynawskieuchwyty.pl with the subject “Missing parcel – order number” or report it in our returns and complaints system. Include your order number and briefly describe the situation.

What happens next?

We will look into the matter with the carrier and let you know the next steps.