What if the product was damaged during use?

If the product broke during normal use, it may be a defect. We are liable for any lack of conformity of the product with the contract that becomes apparent within 2 years of delivery.

How do I submit a complaint?

The fastest way is through our returns and complaints system. You can also write to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” or send a letter to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk. Describe when and in what circumstances the problem appeared, and attach photos of the whole product and the damaged area.

We will reply within 14 days. Please do not send the product back before you hear from us – if we need it, we will send you a label. We cover the cost of shipping for the complaint both ways.

If the damage is not caused by a defect (e.g. a fall or incorrect installation), check whether a repair or the purchase of a spare part is possible: Product repair information.

More: How do I submit a complaint?