We do our best to make sure our products are carefully packed and arrive in perfect condition. However, if you notice any damage, please submit a complaint as soon as possible.
How do I report a damaged product?
The fastest way is through our returns and complaints system. You can also write to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” or send a letter to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk. You can submit a complaint for 2 years from delivery, but please report the damage as soon as possible – this makes it easier to determine its cause. If possible, draw up a damage report with the courier. This makes things easier, but it is not a condition of the complaint.
What should the report include?
So that we can process your complaint as quickly as possible, please include:
✔ Photos of the damaged products – this helps us assess the extent of the damage.
✔ Photos of the packaging – especially any visible damage to the box.
✔ Information about the sealing tape – check whether the parcel was sealed with tape other than ours with our logo (e.g. DPD tape).
Once we receive your report, we will review it and let you know the next steps.
We will reply within 14 days. Please do not send the product back before you hear from us. We cover the cost of shipping for the complaint both ways. More: How do I submit a complaint?
Related articles:
What should I do if my parcel has not arrived? – Help Centre
What should I do if my order arrived incomplete? – Help Centre
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