How to return an order? – Scandinavian Handles

Your satisfaction is important to us. If the product you ordered does not meet your expectations, you can return it – the entire return registration process is done online and takes only a moment.

You have the right to return the product within 14 days from the date of receiving the parcel, without giving any reason.

Important! The return must first be registered in our returns system. From the moment you register the request, you have 14 days to send the parcel. After registration, you can use the label available in the system or send the parcel yourself using a carrier of your choice.

REGISTER YOUR RETURN IN THE SYSTEM

You will need the email address used when placing the order to register.

How to register a return? – step by step

1	Log into the returns system – returns.xeper.io/login. If you are using the system for the first time, register first using the email address provided when placing the order. If you already have an account, log in.
2	Register the return – select the order, indicate the products you want to return, and fill in the required information.
3	Choose the method of sending the parcel – after completing the registration you can: use the shipping label available in the system, or send the parcel yourself using a carrier of your choice, e.g. InPost, and pay for the shipping yourself. Using the label available in the system is not mandatory.
4	Send a well-packaged parcel. If you use the label from the system, follow the displayed instructions. If you send the parcel yourself, send it to our warehouse address given below.

Address for sending the parcel yourself:
Scandinavian Handles
ul. Równa 19D
80-067 Gdańsk
tel. +48 732 483 885

The cost of return shipping is borne by the customer.

Return conditions

For the return to be accepted, the product should meet the following conditions:

No signs of use – the product must be undamaged, checked only to the extent necessary to assess its properties.
Completeness – all elements, accessories, and documents.
Careful packaging – we recommend the original packaging or an equivalent. Lack of original packaging does not exclude a return, but damage resulting from improper packaging may affect the refund amount.

In some situations, we may refuse to accept the return. More information: When will we not accept returned products?

Refund

After receiving and verifying the returned parcel, we will issue a corrective invoice and send it to your email address. The funds will be refunded within 14 days from the date of receiving the withdrawal statement.

You will receive confirmation of your submission immediately after creating it in the system.

In-person return

We will gladly accept returns in person at our boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). You can register the return in the system beforehand or directly during your visit. The form is not required.

Frequently Asked Questions

Do I have to provide a reason for the return?
No – you have the statutory right to withdraw from the contract within 14 days without giving a reason. However, we would be happy to hear your opinion as it helps us better describe products and select images.

Who covers the cost of sending the parcel back?
The cost of return shipping is borne by the customer. In the case of full withdrawal from the contract, the store refunds the cost of the original delivery up to the amount of the cheapest available option.

Can I return only part of the order?
Yes – just indicate the specific products in the returns system.

Do I have to use the shipping label from the system?
No. Return registration in the system is required, but using the shipping label is not mandatory. After registering the return, you can use the label available in the system or send the parcel yourself with a carrier of your choice.

Can I send the parcel myself via InPost or another carrier?
Yes. After registering the return in advance, you can send the parcel yourself, e.g. via InPost, and pay for the shipping yourself.

Can I send the parcel without prior return registration?
No. First, register the return in our system. After completing the registration, you can choose the label available in the system or send the parcel yourself.

What if the product was damaged during shipping to me?
In such a case, please file a complaint through the system: returns.xeper.io/login.

How long does it take to receive a refund?
Up to 14 days from the date of submitting the withdrawal statement.

Can I return products in person?
Yes, you are welcome to visit the boutique in Gdańsk (ul. Równa 19D, Mon–Fri 10:00–16:00). The form is not required.

Can I exchange a product instead of returning it?
We do not offer direct exchanges. Place a new order and return the previous product following the procedure.

Can I return a product after 14 days?
The right to withdraw from the contract expires 14 days after receiving the parcel.

Will I receive confirmation of the return acceptance?
Yes – you will receive confirmation of your submission immediately after creating it. The corrective invoice will be sent after receiving and processing the return.