Product Repair Information

Can a damaged product be repaired?

If a product bought in our shop has been damaged, what happens next depends on the cause of the damage, the date of purchase and the availability of spare parts or servicing.

The product is defective or does not work properly

If the problem may be due to a product defect or its lack of conformity with the contract, submit a complaint. The fastest way is through our returns and complaints system:

Go to the returns and complaints system

When submitting a complaint:

1. Log in using the e-mail address provided when placing the order.
2. Select the relevant order and product.
3. Describe the problem in detail, when it occurred and how the product was used.
4. Attach clear photos showing the whole product and the damaged area.
5. Indicate your preferred way of resolving the complaint, if the system offers this option.

Once we have reviewed your report, we will let you know how we will proceed. Do not send the product back yourself before receiving the relevant instructions from us.

The product was damaged during use

If the damage is not caused by a product defect but you want to check whether it can be repaired or whether you can buy a spare part, write to us at info@skandynawskieuchwyty.pl.

In your message, include:

• the order number,
• the product name or code,
• a detailed description of the damage,
• information on how the damage occurred,
• photos of the whole product and the damaged part.

What solutions may be available?

• Repair under a complaint – if the problem falls under the seller's liability and a repair is possible.
• Product replacement – if this results from the complaint review and is possible in the given situation.
• Manufacturer's warranty – if the product is covered by a warranty and its terms provide for a repair or other remedy.
• Spare part – if the right part is available from the manufacturer or supplier.
• Paid repair – if it is technically possible and available for the product.

The availability of parts, repair or replacement is checked individually in each case. We cannot guarantee that every product can be repaired or that all spare parts are available.

Other ways to submit a complaint

Using the system is not mandatory. You can also submit a complaint by e-mail to info@skandynawskieuchwyty.pl with the subject “Complaint – order number” (attach a description and photos) or in writing to: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk. We will reply within 14 days, regardless of how you submitted it.