How to return an order?

At Scandinavian Handles, your satisfaction is our priority. If the products you ordered do not meet your expectations, you have the right to return them. The return process is simple, transparent, and tailored to your needs.

You can return products without providing a reason, within 14 days of receiving your order. This gives you time to review your purchase and decide if the product is right for you.
Important: Returned products must be shipped within 14 days of informing us about your intention to return them.

Return Conditions

To ensure your return is accepted, please meet the following basic requirements:

• The product must not show signs of use.

• It must be complete and securely packaged to avoid damage during transport.

• Please include a printed Return Form in the package.
  
  

How to Return a Product – Step by Step

1. Fill out the Return Form
   Please include a printed copy of the completed form inside the return package.

2. Prepare the products
   Pack them in the original packaging and secure them carefully for shipment.

3. Send the package to our warehouse address:
   Scandinavian Handles
   ul. Równa 19 D
   80-067 Gdańsk
   Phone number for return shipments: +48 732 483 885

Important: Return shipping costs are covered by the customer.
Damaged items cannot be returned, so please ensure all items are safely packed.
If a product is damaged or incomplete, the refund may be reduced accordingly.

Refund Process

After we receive your return shipment, the items will be inspected for quantity and condition.
Once verified and approved, we will issue a Credit Note (Corrective Invoice), which will be sent automatically to the email address provided with your order.
The refund will be processed within 3–14 days.

Frequently Asked Questions

Do I need to provide a reason for the return?

No, you are not required to give a reason – you have the right to withdraw from the purchase within 14 days without justification.
However, we always appreciate feedback. If, for example, you feel the product’s color didn’t match your expectations, we’re happy to hear it and improve by adding more photos or close-ups for future customers.

Where can I find the return form?

You can download it here – Return Form or in the “Returns & Complaints” section on our website.

Can I return only part of my order?

Yes, you can return selected products, as long as they meet the return conditions.

Who covers the cost of the return shipment?

The return shipping cost is the customer’s responsibility.

What if the product was damaged during delivery to me?

Please contact our Customer Support team immediately – we will help you file a claim.

How long will I wait for the refund?

Refunds are issued within 14 days after the return is received and approved.

Can I exchange a product instead of returning it?

We do not offer standard product exchanges. If you wish to order a different model or color, please place a new order and return the original product according to the return procedure.

Can I return a product after 14 days?

Returns submitted after 14 days are not accepted under the right of withdrawal policy.

Will I receive confirmation of the return?

Yes, once we receive and process your return, you will receive an email confirmation along with the corrective invoice.