When We May Not Accept a Returned Product

At Skandynawskie Uchwyty, we care deeply about your satisfaction and aim to make the return process as smooth and hassle-free as possible. However, there are specific situations in which we may not be able to accept a returned product. Please review the conditions below to ensure your return meets the necessary criteria.

1. The Product Has Been Used or Damaged

We cannot accept returns for products that have been used or show signs of use such as scratches, mechanical damage, or any other visible wear.
Please ensure that the returned item is in its original, unused condition.
If your product arrived damaged, please contact us immediately before returning it.

2. Missing or Damaged Original Packaging

Returned items must be sent back in their original, undamaged packaging.
Missing or significantly damaged packaging may result in a denied return.
If the packaging was damaged during delivery, please contact us before shipping the product back to clarify the next steps.

3. Custom-Made or Special-Order Products

Products that have been made or ordered specifically at the customer's request and are not part of our standard offer may not be eligible for return.
Such items are considered non-refundable, and this information is clearly stated on the product page at the time of purchase.

4. Return Period Has Expired

According to our return policy, products must be returned within 14 days from the date of delivery.
After this period, we are unable to accept any returns.
We recommend initiating your return as soon as possible to ensure it falls within the return window.

5. Product Was Damaged During Return Shipment

If the item is damaged during return shipping, we may not be able to accept it.
We strongly advise packing the product securely and using protective materials to avoid any damage in transit.
In the event of damage during return shipping, the customer is responsible for filing a claim with the courier service.