Warranty Terms

What is a warranty?

A warranty is additional protection offered by the manufacturer or seller on their products. It is a commitment to repair or replace the item if it proves to be defective or not as described within a specified period from the date of purchase. The warranty does not replace the right to make a complaint but is an additional benefit that provides customers with greater peace of mind.

 

Which products are covered by the warranty?

In our store, all products purchased from our offer are covered by the warranty.

 

How long does the warranty last?

The duration of the warranty depends on the manufacturer of the product. It usually lasts 24 months.

How to submit a warranty claim?

If you notice defects in a product covered by the warranty, you have the right to submit a claim. How to do it?

1. Contact us – You can do this by phone or email. Our customer service team will provide you with all the information regarding the next steps.
   email: info@skandynawskieuchwyty.pl 
   tel: +48 81-884-71-71
2. Describe the problem – Provide us with details about the defect or issue with the product. The more detailed the description, the faster we will be able to resolve the matter.
3. Warranty verification – We will check whether the product is covered by the warranty and if the defect qualifies for repair or replacement.

What rights do you have under the warranty?

• Repair or replacement of the product – If the product defect is covered by the warranty, you may request repair or replacement of the item with a new, defect-free one.
• Refund – If repair or replacement is not possible, you have the right to a full refund of the amount paid for the product.
• Defect removal – In the case of repair, the defect should be removed as quickly as possible, and the product should function as described.

Warranty exclusions

It is worth remembering that the warranty does not cover damage resulting from improper use of the product (e.g., flooding, mechanical damage).