After you place your order, status updates are sent by e-mail. Please note that some statuses have the same main stage name but differ in the description below it:
Below we explain exactly what each of them means:
1. AWAITING PAYMENT - unfortunately, we have not yet received payment for your order; this is the first reminder. It may just be a delay in the bank posting the payment, but please make sure the payment has not failed :)
2. REMINDER: AWAITING PAYMENT - unfortunately, we have still not received payment for your order; this is the second and final reminder. If you had any problems during payment, we recommend reading the article How do I retry paying for my order?
3. ORDER PAID - we have received payment for your order. The processing time is counted from this moment, in working days (Monday–Friday, excluding public holidays). E.g. if you pay for your order on Friday at 18:00, the processing time will be counted from Monday.
4. ORDER ACCEPTED FOR PROCESSING - we are checking product availability.
5. CHECKING AVAILABILITY IN THE MANUFACTURER'S WAREHOUSE - the products are not available in our warehouse. We are waiting for feedback from the manufacturer.
If they are available, we are waiting for a specific date of their delivery to our warehouse.
If they turn out to be unavailable, we will contact you.
6. PICKING YOUR ORDER | Your order is being picked.
Unfortunately, all products have sold out in our warehouses and at the manufacturer. - the products are temporarily unavailable from the manufacturer or are made to order, and their processing time is longer.
7. PICKING YOUR ORDER | Your order is being picked. We are waiting for the products to be delivered, then we will pack them and call the courier straight away - we have received an estimated date of delivery of the products to our warehouse from the manufacturer. Once they arrive, are unpacked and pass quality control, we will pass your order on for packing.
8. PICKING YOUR ORDER | Your order is complete and has been passed on for packing - all products are available in our warehouse. The order is in the packing queue.
9. READY TO SHIP - the order is packed and is just waiting to be collected by the courier.
10. WAITING AT THE COLLECTION POINT - the order is packed and is waiting for collection at our showroom at ul. Równa 19D, 80-067 Gdańsk.
11. ORDER SHIPPED - the courier has collected your order from us. From now on, the carrier is responsible for the delivery time. You can now track the parcel with the carrier :)
12. ORDER CANCELLED - the order was cancelled at the customer's request.
13. ORDER CANCELLED | Payment not received - we did not receive payment for the order despite sending two reminders.
14. CANCELLATION - DUPLICATE ORDER - Two identical orders appeared in our system and only one of them was paid. As a result, the unpaid duplicate order has been cancelled. If the two identical orders were placed on purpose, please contact us by e-mail.
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